1. Introduction
Kshema Diagnostics (“we”, “us”, “our”, or “Company”) is committed to maintaining the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, disclose, and protect your Personal Information when you access or use our website https://kshema.buzzingwebsites.in/ (the “Site”) and our services. By using the Site, you agree to the collection and use of information in accordance with this policy. 

2. Information We Collect
We may collect the following categories of data:

a. Personal Identifiers: Name, email address, phone number, postal address.
b. Health & Medical Data: Information needed to schedule or provide diagnostic services and consultations including medical history, test results, and health condition details.
c. Usage Data: Information about your device, browser type, IP address, visit times, pages viewed, and actions taken on the Site.
d. Appointment & Transaction Information: Appointment dates, requested services, payment transaction details (processed through third-party gateways).
e. Communications Data: Records of your communications with us (calls, email, chat). 

3. How We Use Your Information
We use your Personal Information to:

• Facilitate appointments, tests, and reporting of results.
• Provide, operate, and maintain the Site and services.
• Communicate with you about bookings, updates, reminders, and support.
• Improve our services, health packages, and Site experience.
• Comply with legal and regulatory obligations.
• Process payments securely (through third-party payment processors). 

Note: “Unless expressly opted out by you, we may use channels such as email, SMS, instant messaging apps and calls to disseminate promotional or service-related communications. You retain the right to unsubscribe from such communications through provided mechanisms.”

4. Legal Basis for Processing (if Applicable)
We process your personal data where necessary to fulfill service requests, comply with legal obligations, protect our legitimate interests, or with your explicit consent.

5. Disclosure of Your Information
We may share your data with:

• Authorized healthcare professionals for diagnosis or consultancy purposes.
• Third-party service providers (e.g., payment processors, analytics services).
• Law enforcement or government authorities where required by law.
• Successors in interest (e.g., in the event of a merger or acquisition). 

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, loss, or alteration. Despite these measures, no system can be 100% secure.

7. Retention of Personal Information
We retain your personal data only for as long as necessary to provide services, comply with laws, resolve disputes, and enforce our agreements.

8. Your Rights
Depending on applicable data protection laws, you may have the right to:

• Access or correct your personal data.
• Request deletion of your data.
• Object to or restrict processing under certain conditions.

To make such requests, please contact us at kshemaappointment@gmail.com with the subject line “Privacy Rights Request.”

9. Changes to This Policy
We may periodically update this Privacy Policy. The revised version will be posted on the Site with an updated date.

10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Email: kshemaappointment@gmail.com
Phone: +91 80 500 35998